Free Standard Shipping offer is valid on orders $59 for Standard Shipping. No promo code required to redeem free shipping, just select Standard Shipping during checkout. Offer is subject to change without notice.
When a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments for the same order.
Estimated US Domestic shipping can range between 2 - 14 business days once an order is processed. (Processing Time 1-5days)
International shipping can take between 4 - 21 business days (Processing Time 1-5days)
Our shipping carriers estimated delivery times can be longer longer depending on the time of year, holidays or other events out of their control.
A Touch of Point Pleasant, LLC is not responsible for customs duties and/or taxes that may apply to orders.
Items shipped internationally may be subject to customs duties, tariffs and sales or Value Added Tax (VAT) set by the destination country and its political subdivisions. These fees are not calculated prior to customs clearance in that country and are in addition to the price and shipping cost you are charged when checking out.
It is not our responsibility to collect and pay the applicable duty, VAT or tariff to the proper authorities.
Our policy lasts 15-30 days. If you have a 15-30 day holiday, you will not be disappointed.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines can not be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- The box is damaged
- Products already opened
- Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- If our products are fake or replica
Refunds (if applicable)
Once you have received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately the items can not be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange the same item, send us an email at email@example.com and send your item to:
To return your product, you should mail your product to:
Please contact us first. firstname.lastname@example.org or messenger
You will be responsible for paying for your shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return will be deducted from your refund.
Depending on where you live, the time may take for your product.
Refunds and exchange policies are different for each product. Please Be sure to check.
The Holly Necklace is a made-to-order piece that begins with a carefully chosen Adventurine, Opalite, Burnt Orange Goldstone, Midnight Blue Goldstone, or Red Agate stone is rigorously inspected by a geologist to ensure that it meets our quality standards. Next, it is carefully cut, shaped, polished, faceted, and strung on your choice of either a 16" .925 Sterling Silver, Gold Plated, or Rose Gold Plated Cable Chain; every Holly is made by hand in Austin, Texas, USA by our artisans that are paid ethical, living wages. Before each is sent out, they are inspected again for quality, before being carefully packaged to prevent damage in transit, and finally shipped out. $5 is donated to the charity of YOUR choice, because, well that's what we're all about. What's more? In crystal healing, Adventurine is known as the "stone of opportunity" thought to bring luck to the wearer, while Agate is often used to promote stability, composure, and maturity.
ADDITIONAL PRODUCT INFO
• $5 is donated to the charity of your choice with purchase, please indicate which organization you would like to donate to in the message/notes box during checkout
• Handmade in Austin, Texas
•Your choice of Adventurine, Opalite, Burnt Orange Goldstone, Midnight Blue Goldstone, or Red Agate
• Option of 16" Cable Chain in .925 Sterling Silver, gold-plated, or rose-gold plated
• Comes in organza bag, additional option for gift packaging in box available at checkout
• Nickel-Free, Lead free
1-2 business days
Only United States
(4-7 business days)
If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return. To return, the items must be in their original condition. We do not refund shipping cost of any returned items.